accessibility & inclusion

Sustainability & Environmental Practices

We take a practical, venue-led approach to sustainability, focusing on initiatives that reduce environmental impact while supporting efficient, long-term operations. We continually review opportunities for further improvements as venues are upgraded, refurbished or expanded.

Key initiatives across our venues include:

Operational waste reduction
Structured kitchen practices and waste monitoring help reduce food overproduction, minimise landfill waste across food, beverage and accommodation operations.

Packaging & materials
Compostable takeaway packaging and reduced reliance on single-use plastics are being implemented progressively across our venues.

Energy efficiency
Ongoing upgrades to refrigeration, bar equipment, lighting and accommodation services are improving energy performance and reducing consumption.

Regional supply chains
Strong partnerships with local producers, suppliers and breweries support regional businesses while reducing transport-related emissions.

Accessibility & Inclusion

North Coast Hotel Group is committed to providing inclusive, welcoming spaces for people of all abilities, backgrounds and identities.

Our venues regularly host families, older guests, people with disability, and members of the LGBTQ+ community. Teams are trained to respond to guest needs in real time, ensuring comfort, safety and respectful service.

Accessibility considerations are incorporated into future planning, refurbishments and operational improvements.

Common accessibility features across our venues include:

• Step-free or ramp access to main service areas where possible
• Flexible seating across indoor and outdoor spaces
• Multiple service points to reduce congestion during peak periods
• Accessible accommodation options at selected venues
• Family-friendly and all-ages programming alongside evening entertainment

Accessibility Guide

While each venue has unique layouts and facilities, we aim to provide clear information to help guests plan their visit. Guests are encouraged to speak with staff on arrival or contact us in advance if they have specific access needs.

Venue access

• Ground-level or ramp entry to primary guest areas (where available)
• Wide internal pathways through bars, bistros and outdoor areas
• Flexible furniture arrangements to accommodate mobility need

Accessible amenities

• Accessible bathroom facilities available at most venues
• Seating available throughout the venue, including quieter areas at non-peak times
• Staff available to assist with access to amenities if required

Events & sensory considerations

• Live music and events may include loud sound, lighting effects and large crowds
• Staff can assist guests in locating quieter or lower-sensory areas where available
• Daytime and all-ages events are programmed throughout the year